Digital Guppy Service Status - Temporary cPanel Licence Issue. – Incident details

All systems operational

Temporary cPanel Licence Issue.

Resolved
Degraded performance
Started 3 months agoLasted 1 hour 21 minutes

Affected

Web Hosting & Services

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

Hosting Services

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

syn02ae.syd6.hostyourservices.net

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

syn02bd.syd6.hostyourservices.net

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

syn02be.syd5.hostyourservices.net

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

syn02ce.syd5.hostyourservices.net

Degraded performance from 9:31 PM to 10:43 PM, Operational from 10:43 PM to 10:52 PM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Recovering
    UTC
    Recovering

    cPanel has implemented a fix for this issue.

    This fix is being rolled out now; as such, this issue should be resolved shortly.

  • Identified
    UTC
    Identified

    We've identified an issue where cPanel's upstream servers are currently experiencing license registration issues.

    This is incorrectly flagging our servers as unlicensed.

    Our team is actively working directly with cPanel Support to resolve the connectivity issue and restore normal cPanel access as quickly as possible.

    Note that this issue affects only cPanel access. Hosted websites, SSH, and FTP access remain operational.